Privacy policy

Inclamo is a product of Aceverse LLC (ТОВ ЕЙСВЕРС), Ukraine. Questions about data: [email protected].

With the merchant's authorisation, the app reads from the Shopify Admin API:

• orders by the number a caller names: order name, dates, fulfilment and payment status, tracking; no customer fields;
• products: titles, tags, variants, prices and stock, to find a part that fits a vehicle;
• customers, only when the merchant switches on caller recognition: the first name and the latest orders of the customer whose phone number matches the caller's.

During a call: the audio and its transcript, the caller's phone number as the network presents it, and what the caller tells the assistant (a vehicle, a part, an order number, a name and a phone for a callback). From the merchant: the settings of the assistant and, for text messages, the merchant's own SMS provider credentials, sealed at rest.

To answer the merchant's phone: find parts that fit a vehicle, tell the status of an order, take a return or a callback request, and hand the call to a person. Nothing else. We do not use the data of merchants or their customers to train or fine-tune models, and we require the same of our processors. We make no automated decisions with legal effect about anyone.

Processors and their purposes are listed in the app under "Data and privacy" and are available on request. Speech recognition, language models and speech synthesis run through a gateway during the call only, for inference. The merchant's SMS provider is the merchant's own account.

Customers may ask, through the merchant, for a copy of their data or for its erasure; Shopify's privacy requests reach us and are fulfilled within 30 days, erasures at once. Merchants may remove the app; the shop's data in the app is erased 48 hours after removal, when Shopify notifies us. You may also write to us directly at the address above.

The app and its database are hosted in the European Union (Hetzner). Speech and language providers process call audio during the call in the United States. Shopify is the merchant's own platform.

Data is encrypted in transit and at rest, backups are encrypted, access by our staff is limited to what a task requires and is logged for customer fields, and a security incident affecting a merchant's data is reported to the merchant without undue delay.

We measure how www.inclamo.com is used with Google Analytics 4 and Microsoft Clarity (pages viewed, clicks, scrolling, session replays with form fields masked). Visitors from the UK, the EEA and Switzerland are asked first, and nothing that identifies a browser is stored until they agree. When we email a business contact, the link to this site may carry a personal code; if you follow it, we note the visit and what you did on the page (for example, played the demo call or booked a call) in our customer records, so we can follow up. To stop this, decline cookies, use the unsubscribe link in our email, or write to us.

Changes to this policy are dated at the top and announced in the app.