Last updated 12 November 2026
Data deletion
This page explains how to have your data deleted from Inclamo Helpdesk, the inbox online stores use to answer messages from Messenger, Instagram and WhatsApp. Inclamo is a product of Aceverse LLC (ТОВ ЕЙСВЕРС), Ukraine, EDRPOU 46394755. How we handle this data is in our privacy policy.
Who can ask
- A person who wrote to a store through Messenger, Instagram or WhatsApp, if the store uses Inclamo Helpdesk.
- The store itself, for one customer or for all of its data.
How to ask
Email hello@inclamo.com with the subject "Data deletion" and tell us:
- the channel you wrote through: Messenger, Instagram or WhatsApp;
- the store you wrote to (its name or website);
- the name you write under in that channel or, for WhatsApp, the phone number you wrote from.
We may reply to confirm that the request comes from the owner of that account or number.
What we delete
- your messages and the attachments you sent;
- your contact profile in the store's helpdesk: name, profile picture, channel identifier and phone number;
- the store's replies to you in those conversations.
When
If you are the store
In the helpdesk, a store's administrator can delete a contact at any time; this deletes the contact's conversations, messages and attachments. Deleting a channel's inbox in the helpdesk (Settings → Inboxes) stops new messages from arriving and deletes that channel's conversations, messages and attachments. Contact profiles stay until the administrator deletes them. To delete all of the store's data, write to hello@inclamo.com.
A customer may also ask the store directly: the store controls its customers' data and passes the request to us.
Contact
Registered details: ТОВ «ЕЙСВЕРС» (Aceverse LLC) · ЄДРПОУ 46394755 · 08176, Україна, Київська обл., Бучанський р-н, с. Софіївська Борщагівка, вул. Клубна, буд. 12, кв. 87 · тел. +380 63 020 44 91