Learns from your tickets
We start from your real customer conversations, so it handles the cases your team sees every day.
Pilot program
One digital employee for support and sales — in your helpdesk and on the phone
It answers your customers on every channel, closes routine tickets and brings back sales — built for your business, not from a generic template.
Apply for a pilotReady in a few days · Tested with your customers for a month
OfficialShopify Partner
Why it's different
Built for your business, not from a template
Most AI agents are one script for every store. We build your employee around how your business actually works.
Knows your policies and products
Your shipping, return and warranty rules, your catalog and your tone of voice.
Follows your rules
You decide what it solves on its own and what it always hands to your team.
Channels
Wherever your customers write or call
One employee, the same knowledge and the same rules on every channel.
Shopify
Amazon
WalmartPhone
WhatsApp
Instagram
Messenger
Email
Support
Support it takes off your team
The tickets that fill every store's helpdesk — answered fast, following your policies.
Where is my order?
Order status, tracking and carrier updates, including customs and shipping delays.
Lost parcels
Checks the tracking, follows up with the carrier and offers a replacement or refund within your rules.
Damaged in transit
Asks for photos, records what's damaged and arranges replacement parts.
Defects and broken parts
Identifies the part from photos and arranges a replacement under your warranty.
Missing items
An incomplete kit or missing hardware: confirms what's missing and ships the parts.
Returns
Checks the return window and condition, explains the costs and arranges the return.
Refunds
Processes refunds within the limits you set; anything above them goes to you.
Exchanges
Wrong size or colour: arranges the exchange and the shipping for it.
Cancellations
Cancels orders that haven't shipped yet and confirms the refund timing.
Policy questions
Shipping times, return and warranty rules — word for word from your store.
Handoff to a person
When a customer needs your team, it hands over with the full context, or books a callback.
Sales
Sales it brings back
The same employee sells — before the purchase, at checkout and after the order.
Abandoned cart recovery
Calls or messages shoppers who left a checkout, answers what stopped them and brings them back to buy.
Upsell
Suggests a product that fits the customer's order — in a chat, a ticket or on the call.
Order confirmation calls
Calls after the order to confirm the details, and offers an add-on in the same call.
Questions before the purchase
Product, price, stock and delivery questions answered while the customer is ready to buy.
Helpdesk & CRM
Works inside the helpdesk you already use
Your team keeps its tools. The employee answers in the same inbox and leaves every conversation there.
Zendesk
On requestUse another helpdesk? We connect it on request.
How we build your employee
From your tickets to a working employee
Ready in a few days, depending on the integrations you need.
- 01
We read your past tickets and calls
From your helpdesk export. We find the cases that come up most and how your team solves them.
- 02
We turn them into scenarios
Your policies, your products, your tone of voice — written as scenarios for your employee.
- 03
You set the rules
What it solves on its own, what it always hands to your team, and the limits for refunds and replacements.
- 04
We test it together, then go live
You try the hard cases yourself. Then it starts answering your customers.
Your rules
You decide what it decides
Every store draws the line in a different place. You set it — and you can move it any time.
It solves on its own
- Order status, tracking and delivery questions
- Policy answers: shipping, returns, warranty
- Cancellations before the order ships
- Missing or broken parts within your replacement rules
- Refunds up to the limit you set
It hands to your team
- Refunds and compensation above your limit
- Anything your policies don't cover
- Customers who ask for a person
- Upset customers and sensitive cases
The pilot
Try it with your real customers for a month
A few days
We build your employee and connect your helpdesk and channels.
One month
It works with your real customers. You see every conversation.
You decide
If it brings value to your business, keep it as a subscription. If not, you stop.
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Pricing
Pay for the work it does
Billed as a monthly prepayment — usually $100–200 a month.
$0.49per ticket
$0.29per minute of the phone agentonly if you use phone scenarios
Example
Apply for a pilot$150 a month ≈ 306 tickets
or 200 tickets + 179 phone minutes
Apply
Apply for a pilot
Tell us about your store. Then pick a time for a short call — we'll go through your tickets and plan your employee.
FAQ
Questions, answered
Let one employee take the routine off your team.
Apply for a pilotReady in a few days · Tested with your customers for a month